Warner Theatre Online Privacy Policy

This privacy policy sets out how Warner Theatre uses and protects any information that you give the Warner Theatre when you use this website.

The Warner Theatre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Warner Theatre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 29, 2011.

What we collect
We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our website and the online forms used to collect your data are secured and verified by third party industry leaders in online security unless otherwise noted.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at boxoffice@warnertheatre.org

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. However, we may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Box office Manager
Warner Theatre
68 Main Street
Torrington, CT 06790

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Hours

Monday - Wednesday, Friday: 10 am - 5 pm

Thursday: 10 am - 6 pm
Saturday: 10 am - 2 pm
Closed Sundays (except on performance days)

Contact Us

Phone: 860.489.7180

Address: Warner Theatre | 68 Main Street | Torrington, CT 06790

E-mail: boxstaff@warnertheatre.org

Buy Tickets

Three easy ways to purchase tickets:

Buy tickets online

Call the Box Office at 860.489.7180

Print out our ticket order form and mail to the Warner Theatre with your request and payment.

Payment Methods Accepted

Cash, Check, Warner Theatre Gift Certificate, Master Card, Visa, Discover

Brokers and Scalping

Tickets to all performances at the Warner Theatre are available exclusively from the theatre's own box office and web site. If you purchase tickets from a ticket broker, you are paying a much higher price than you need to. Ticket brokers may make it appear that they have "special access" to the best seats, but all they do is purchase tickets from our box office and resell them to you at a markup. Even when a ticket broker is operating within the law, you still pay much more than you need to, not one cent of the markup goes to the artist or the theatre, and if there is anything wrong with your order, the theatre cannot help you because you did not purchase the tickets from the theatre.

Weather Cancellations

Inclement weather is not a cause for cancellation. As long as the artist is able to arrive at the theatre (usually on a tour bus traveling hundreds of miles overnight) the event will proceed as scheduled. There are no refunds or exchanges because of bad weather. Plan to leave home early, and please travel carefully.

Late Seating Notice

Out of respect for the artists and your fellow audience members, late comers will not be seated in the theatre until a suitable break in the performance. Ticketed seat locations are not guaranteed past curtain time.

Ticket Exchange Policy

Ticket exchanges for designated shows are allowed. Tickets may be exchanged, for a fee, for another performance of the same show, if the patron calls prior to their scheduled performance. No fee charge for Warner Subscribers and Members.

Group Discounts & Gift Certificates

Group ticket purchases of 20 or more seats qualify for a special discount rate (restrictions apply). For additional information, please call the Group Sales department at extension 121. Warner Theatre Gift Certificates are available for purchase through the Warner box office.

Preservation Fee & Refund Policy

There is a $2.00 per ticket Preservation Fee charged to help maintain the historic Warner Theatre. Unless a performance is cancelled, there will be no refunds or exchanges. If a performance takes place despite inclement weather, there will be no refunds or exchanges. Ticket processing fees are non-refundable.

E-Mail Club

Become an E-Mail Club member and enjoy advance notification, audition info, special discounts and offers. Include your e-mail address when purchasing tickets and you’re in the Club! Or visit our website (www.warnertheatre.org) and click on “Join Email Club.”

Membership

Our Membership program offers special opportunities to those who help promote and support the theatre. Membership levels range from the $50 to $3,000. Rewards include advance notification of events, ticket purchases prior to public sale, discounts on Warner Stage Company productions, access to the Member’s Lounge, free tickets, automatic inclusion in the Members Advantage Card discount program (which provides Members with discounts at area restaurants and businesses!) For more information contact the Development Office at ext 107.

Sponsorship

Sponsorship includes a range of benefits that provide maximum visibility in the community. From your company name on the theatre marquee to logo-driven television advertising to corporate entertainment opportunities, sponsorship has year long benefits and the value is unbeatable! For information on sponsorship please contact the Development office at ext 107.